- Garden Waste will be collected once each fortnight on your allocated day. Details of collection day and start date will be sent upon registration. The day of collection may be affected by bank holidays and exceptional circumstances. Prior notification will be provided where circumstances permit.
- Only garden waste bins issued by North Norfolk District Council or our contractor, with collections payments up to date, will be emptied. Wheeled bins remain the property of North Norfolk District Council at all times.
- The cost of the service for 2011-2012 will be £37.96 (pro-rata for customers joining part way through the year). All customers will receive an annual reminder letter requesting payment within 28 days. Bins will be reclaimed from any customers that fail to pay for the service.
- North Norfolk District Council reserves the right to vary the charge for the service, usually on an annual basis in April.
- All garden waste bins must be presented at the edge of your property for collection by 7.00am on the morning of collection.
- If the bin is not presented when the crew arrive for collection, they will not return until your next collection is due. No refunds will be issued in these circumstances.
- An assisted collection service is available to residents who are physically incapable of moving the bin to the edge of their property. Please contact us if you wish to apply for this service.
- Only garden waste and shredded paper must be placed in the bin. All material must be placed loose in the bin and should not be compacted in any way.
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Garden waste does not include soil, turf or stone, kitchen waste or vegetable peelings, domestic waste or waste that should go in the recycling bin. No plastic bags of any kind may be put in the bin. Any such items will be treated as contamination.
- Contaminated bins will not be emptied. The resident will be notified of the issue and the bin will not be collected until the next collection is due and the contamination is removed. It is the responsibility of the resident to sort the contents of the bin and remove contamination. No refunds will be issued in these circumstances.
- Bins that are considered to be too heavy for safe handling and emptying will not be emptied. The resident will be notified of the issue and the bin will not be collected until the next collection is due and the weight of the bin is reduced. It is the responsibility of the resident to sort the contents of the bin and reduce weight. No refunds will be issued in these circumstances.
- Bins that are overflowing will not be emptied and additional green waste placed around/beside the bin will not be cleared. The bin lid must be closed for safety reasons.
- We will not empty the bin if it is moved to another property. Residents participating in the scheme may transfer the service to a new address within North Norfolk should they move property, provided North Norfolk District Council is notified of the change of address. Refunds are not available for cancellations part way through the year.
- Residents wishing to share a bin must register the bin to one property, from which the collection will be made, and make one payment.
- North Norfolk District Council will replace any bin that is damaged whilst being emptied, except where damage is a result of prohibited waste being placed in the container by the resident.
- Any bins that become faulty through fair wear and tear will be repaired or replaced free of charge by North Norfolk District Council.
- Residents will be responsible for the cost of replacing any bins that are damaged as a result of their actions.
- North Norfolk District Council will replace the first bin reported as lost or stolen free of charge, but may make a charge for the replacement of a further lost or stolen bin.
- North Norfolk District Council and it’s contractors reserve the right to vary the service by giving customers advanced notice in writing.
- In the event of exceptional circumstances, e.g. extreme weather, we reserve the right to vary service standards without notice.
- Nothing herein contained is intended to affect, nor will it affect, a customers statutory rights.
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