The marketplace

Customers are at the heart of our business and our stakeholders consider this to be one of our material issues, hence customer satisfaction forms one of our strategic priorities. In 2018 we scored 90% customer satisfaction, which is on track for our 2020 target of 90%. .

To provide the best service to our clients, we employ the best supply chain partners, who understand our culture and can meet, or exceed, our clients’ needs. We also acknowledge that our choices can have an impact on the world around us. To minimise these our material standards cover categories in which we make significant purchases and that have the highest risk. Our standards deal with human rights and environmental issues, ensuring we remain compliant with industry standards and focus on operating a safe and sustainable business.

Supply Chain Sustainability School

As a founder member of the Supply Chain Sustainability School (SCSS) we continue to support SCSS and look to increase the number of our supply chain partners who participate by 10%. Last financial year, the number of our supply chain partners which signed up to the school increased by 18% to 2,215.

View our initiatives

Every project we deliver is an opportunity for us to demonstrate our commitment to being a responsible business