Kier is thrilled to announce that alongside its Integrated Metering and Developer Services (IMDS) alliance partners Anglian Water and Clancy, it has won the Supply Chain Excellence Award at the Utility Week Awards 2020.

Securing the top prize for its collaborative and innovative approach to smart metering, the partnership has adopted the winning principles applied by teams in Formula 1 to utilities, by re-energising processes to meet Anglian Water’s ambitions of replacing 1,000 meters a day and replacing all of the water company’s meters by 2025.

In 2019, the alliance partners teamed up with the Manufacturing Technology Centre (MTC) to roadmap success to meet its 2025 target. With collaboration at the heart of this review, the partners shared best practice, new ideas and introduced a number of new measures to support delivery, including the introduction of transport trolleys equipped with tools and parts for all scheduled jobs to eliminate travel time to source missing components and the subsequent carbon emissions and customer disruption, regular pitstop training for colleagues with safety at its core and switch-up plans to support the wellbeing of colleagues, with variation between smart metering and other installations to vary their work.

Through this review, the alliance has driven effective change, with a three minute reduction in the time taken per installation, as well as reducing job administration time from six minutes to 30 seconds per job and other improvements which is making installations faster, cheaper and less disruptive for customers.

The F1 smart meter programme is now racing ahead with this rollout which is critical to supporting Anglian Water’s aims of sustainable water usage. Serving customers in some of the driest areas in the UK, the smart meter programme is essential for monitor water usage, providing transparent data for all – including its customers.  

Kyle Clough, regional director at Kier Utilities, states: “We are delighted to have won the Supply Chain Excellence Award at this year’s Utility Week Awards. The F1 smart metering rollout programme has collaboration at its heart and together with Anglian Water and Clancy we have shared skills, expertise and best practice to provide innovative and sustainable solutions. I am delighted the judges could see that together we have driven effective change that will benefit the network and Anglian Water’s customers.”

Louise Mitcham, Head of the IMDS Alliance, comments: “Our Metering and Developer Service Alliance is very proud to win the Utility Week Award 2021 for Supply Chain Excellence.  The initiative has delivered some fantastic benefits in customer service, operating efficiency and employee satisfaction and is a great foundation for the delivery of our Smart Metering Programme.  Kier, Clancy and Anglian Water have a proven track record for excellent collaborative delivery within a top performing alliance.”

Find out more about the Utility Week Awards,


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