The Challenge:

The Surrey Street Market in Croydon is Britain’s oldest, operating since 1236. The scheme was planned to regenerate the market, improve conditions for customers and traders, whilst maintaining access and keeping the market open for business.

Additionally, the client set an ambitious 10-week deadline against a programme that should take 22-weeks.

The Solution:

A complex phased plan was created, including a number of specialist processes. Kier’s team collaborated with a wide range of supply chain partners throughout the lifecycle of the scheme:

The scheme required a high level of coordination to ensure successful delivery, including engagement with a range of stakeholders. Due to the compressed programme, Kier needed to share the road space, allowing utility companies to work alongside the supply chain in a collaborative and coordinated manner.

Multiple phases, extended working hours and additional resources were introduced, along with the additional supervisory and safety management required. 24-hour access was maintained for traders and other business, enabling market stall and shops to retain their customers and for deliveries to be made. Dedicated Customer Liaison Officers became focal points, coordinating deliveries and helping customers navigate through the market as the work progressed. They kept traders up-to-date with progress and answered queries.

The Impact:

The scheme was completed within its 10-week deadline; on-time and on-budget. The quality of the finished scheme was impressive, with a colourful theme that reflects the diverse nature of the community, whilst maintaining a quality of workmanship and materials. Traders, local businesses and Borough Councillors were impressed with the engagement and assistance provided during the works.

Before during and after construction, Kier never lost sight of the Surrey Street stalwarts: the local residents, businesses and traders.

" Well done to Kier’s team, the works looks great and clearly everyone worked hard to make this a success… I’ve been up and down Surrey Street almost every day and been very impressed with the Kier team "
Mark Watson Councillor London Borough of Croydon

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