Planned maintenance and responsive repairs
Throughout the UK, our housing maintenance teams work in close partnership with local authorities, housing associations and private landlords, delivering responsive repairs, planned maintenance works and strategic asset management options which maximise the value and performance of their portfolio.
Our collaborative approach ensures we work closely with clients to understand their particular needs and issues, then deliver high quality services and meaningful outcomes for them, their residents and local communities. Our regional delivery strategy is supported by our national shared service teams, ensuring best practice and continuous improvement is shared across all contracts.
Compliance and fire safety
We’re proud of our reputation for reliable, safe and compliant projects, and have an in-house team of 50 compliance professionals including a dedicated BM Trada Q Mark trained Fire Safety Delivery Team, who are fully qualified, highly experienced and make sure that compliance is never less than 100%.
Our specialists focus on fire safety works, water compliance, gas compliance, electrical compliance and asbestos, among other compliance issues. Our project supervisors are site based, easily recognisable and fully qualified. It is their job to ensure all work is completed to the required specification, on time, on budget and with minimal disruption.
Customer service and resident liaison
As one of the country’s leading housing maintenance providers, we have directly employed, highly trained teams based locally for each of our contracts. Our national and local call centres provide a comprehensive 24-hour, 365-day a year customer support service. There is also an out-of-hours emergency service operated by a specialist team.
We place importance on putting customers at the heart of everything we do, and have a dedicated customer experience strategy, designed to keep the needs of clients, residents, suppliers and our employees at the heart of all we do. Our specialist resident liaison officers work with residents on each contract, ensuring they are kept informed and that their needs are listened to, to help ensure the smooth delivery of projects in a way that keeps residents happy.
Unlocking social value is a big priority for us. So much so that every year, we commit at least 5% of our profits to it.
Our dedicated social value team work closely with clients to deliver a diverse range of activities, which include employability and work, digital inclusion, financial inclusion and health and wellbeing.
We also do extensive fundraising for our chosen charities including Walking With The Wounded and the Alzheimer’s Society.
Most recently we have started working with Combat Stress, one of the UK’s leading charities for veterans’ mental health.
Assisting with the evacuation of 650 families from the estate after receiving a call from Camden Council at 5.30pm on Friday 23 June 2017, undertaking emergency fire remedial works, working overnight to fit fire door closers and carrying out an additional programme of fire upgrade works.
Setting up and running a project aimed at giving unemployed young people the opportunity to work on variety of projects at Kier North Tyneside, working with North Tyneside Council and Justice Prince ( a community interest company), and helping the young people learn new skills and grow in confidence.
We deliver works to a broad variety of property archetypes, including leasehold properties, purpose-built and conversion flats, terraced, detached and semi-detached houses, estates-based properties, high and low rise blocks, sheltered housing and listed buildings.
Deliver a full range of fire safety works annually, including compartmentalisation, warning systems and fire doors across a range of property types with a wide geographical spread.
Delivered fire stopping and compartmentalisation to 18 fully occupied tower blocks carrying out works on a strict weekly timetable to minimise disruption to residents.
Using a systematic ‘gridline’ approach to deliver cladding and fire stopping works provided full assurance and accountability for the client and helped the smooth running of this complex project.
" The Kier team work collaboratively with us and our residents to ensure minimal disruption. Offering practical solutions that make it easier to things moving, they understand the way the sites are run, instilling trust and confidence in what they are contracted to do on our behalf. Since the beginning of the relationship, Kier has reacted positively and sensibly to address challenges and have dealt with them in a firm but productive way. Long may this continue "Contracts Manager London Borough of Camden Council