A quick view of Housing Maintenance
Planned maintenance and responsive repairs
Throughout the UK, our housing maintenance teams work in close partnership with housing associations, local authorities and private landlords to deliver planned maintenance and responsive repairs contracts.
Each of our contracts is tailored to meet the varying needs of clients be that value for money, exceptional customer service or social value.
Our expert and flexible teams deliver large scale, cyclical planned programmes and day-to-day repairs undertaking all activities from surveys, scheduling and operational delivery using direct delivery or sub-contractor models to suit the client.
Fire safety works and compliance services
We’re proud of our reputation for reliable, safe and compliant projects, and have an in-house team of 50 compliance professionals including a dedicated BM Trada Q Mark trained Fire Safety Delivery Team, who are fully qualified, highly experienced and make sure that compliance is never less than 100%.
Our specialists focus on fire safety works, water compliance, gas compliance, electrical compliance and asbestos, among other compliance issues. Our project supervisors are site based, easily recognisable and fully qualified. It is their job to ensure all work is completed to the required specification, on time, on budget and with minimal disruption.
Our capital works team delivers projects valued at under £5M. Examples of works include:
- Construct only or design and build
- Refurbishments (commercial and residential)
- New builds and extensions
- Residential refurbishments including FRA, cladding and extensions
In addition to housing associations and local authorities, we work for a range of clients including government, health trusts and blue light.
A number of our capital works projects have been delivered through frameworks such as Scape, LHC Schools and Community Buildings, North West Construction Hub, Crown Commercial Services and Fusion 21 as well as direct award and two-stage tender.
Customer experience and resident liaison
We have a dedicated customer experience strategy, designed to keep the needs of clients, residents, suppliers and our employees at the heart of all we do. In addition, our specialist resident liaison officers work with residents on each contract, ensuring they are kept informed and that their needs are listened to, to help ensure the smooth delivery of projects in a way that keeps residents happy.
When it comes to delivering social value we have a simple objective: to leave each community that we work in better than it was before. However, we don’t deliver this with a one-size fits all approach: instead we work closely with each client to generate social value plans based on their strategies and the needs of their residents.
Activities can range from delivering long-term mentoring and work experience opportunities to young people to delivering digital training to carrying out community centre refurbishments.
Deliver a full range of fire safety works annually, including compartmentalisation, warning systems and fire doors across a range of property types with a wide geographical spread.
We deliver works to a broad variety of property archetypes, including leasehold properties, purpose-built and conversion flats, terraced, detached and semi-detached houses, estates-based properties, high and low rise blocks, sheltered housing and listed buildings.
Assisting with the evacuation of 650 families from the estate after receiving a call from Camden Council at 5.30pm on Friday 23 June 2017, undertaking emergency fire remedial works, working overnight to fit fire door closers and carrying out an additional programme of fire upgrade works.
Setting up and running a project aimed at giving unemployed young people the opportunity to work on variety of projects at Kier North Tyneside, working with North Tyneside Council and Justice Prince ( a community interest company), and helping the young people learn new skills and grow in confidence.
" The Kier team work collaboratively with us and our residents to ensure minimal disruption. Offering practical solutions that make it easier to things moving, they understand the way the sites are run, instilling trust and confidence in what they are contracted to do on our behalf. Since the beginning of the relationship, Kier has reacted positively and sensibly to address challenges and have dealt with them in a firm but productive way. Long may this continue "Contracts Manager London Borough of Camden Council