The Challenge:

Overall, the main challenge for the project team was maintaining business continuity and delivery throughout the restrictions of Covid-19 and the employment of key mitigation measures to reduce adverse effects and enable handover within only a 3-week agreed extension.

Other challenges included:

  • Poor ground conditions which required driven concrete piles
  • Restricted site access due to Arlington’s contractor undertaking road works to the new building having fallen behind schedule, so Kier had to operate two tight site entrances instead of one
  • Extremely wet weather which entailed significant pumping of flood water, muck-shifting and remedial works on heavy clay which required stripping off to use on non-structural fill, then laying stone
  • 35 requested building modifications (RBMs) which were driven by the tenant’s design team who were a late appointment. Although this was a late stage to incorporate changes associated with EIG carrying out the fitout themselves, the team managed to integrate each modification before handover.

The Solution:

In unprecedented times of a global pandemic, the site team worked in line with Construction Leadership Council (CLC) guidance to hand the project back to Arlington Properties.  The site shut down for a week and a complete review and risk assessment of the setup, accommodation and work fronts was undertaken. Compliant CLC standard operating procedures were implemented along with Kier’s enhanced systems and a phased return to work with limited numbers was enabled. The site had a dedicated Covid marshal to ensure staff and operatives maintained new H&S procedures.  Site staff and operative numbers were monitored on a daily Covid tracker and although upon reopening resources were 50% down, within 3-4 weeks the numbers had increased to 90%.

The team accelerated the completion programme, which involved out of hours working. Detailing daily activities enabled them to resource within the constraints of Covid-19 and the project was delivered within the 3-week extension granted by Arlington.

The Impact:

The new-build, steel-framed, three-storey headquarters for EGI looks impressive with walls of a mix of natural Bath stone and light-washed brick. There are three feature circle columns with circular voids in the roof, which when lit with LED lights creates a striking effect on the surrounding area and glass entrance feature. The soft landscaping includes tree planting, a wildflower zone, formal and informal planting and a 500-space car park.


Delivered with zero defects and zero riddor; on budget and to programme with a final customer satisfaction of 10/10 for H&S measures which maintained continuity and delivery throughout COVID-19, the project attained a Kier ‘High Five’ accolade. 85% of the subcontractors on the project were from Gloucestershire.

The site team carried out social value activities in the area, including donating a ‘friendship bench’ and flagpole to a local school, along with a copy of the time-lapse video of the build for their technology department.

" The new building is a true flagship development, and one which we are all very proud of. "
James Raven Chief Executive Arlington

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