The Challenge:

Our wide range of services under the ‘MEICA Capital Works Framework’ relates to the construction, extension, refurbishment, alteration and/or demolition of SWW’s ground water and sewerage infrastructure. These include:

  • Mechanical, electrical and instrumentation
  • Detail design of MEICA and civil schemes
  • Civil engineering
  • Design development
  • Procurement
  • Manufacture of MCC
  • Reactive & planned plant & equipment repairs
  • PLC code writing
  • Commissioning
  • Planning
  • Emergency call outs

We provide SWW with services based on clear paths of delivery for capital asset management, covering Capital Planned, Reactive, and Emergency responses.

The Solution:

Customer Service

  • Our activity at SWW sites is devised by Kier’s in-house design team to provide value engineered solutions undertaken to minimise community impact.
  • Supported by dedicated Customer Liaison Officer


  • Kier staff remain in constant communication with the client’s nominated staff throughout the repair lifecycle producing full works reports to client expectations including photos, test procedures, results and NICEIC certificates as applicable
  • Introduced form 2 control panel technology to SWW

Delivery Timescales

  • Field teams comprise of dedicated, experienced and fully qualified personnel conversant with all core MEICA skills, to enable 2hrs response time from receipt of call on a 24hr/7days a week basis.
  • We develop offsite build designs, reducing site durations.


  • The department consists of a dedicated team, with core water industry technical backgrounds, coordinating and overseeing the client’s requests for assistance
  • Management and Operatives’ skills and qualifications are managed and monitored by our contract specific training matrices.

The Impact:

Current MEICA AFR in the South West is 0 having received no RIDDORs in the last 3 years. As a recent initiative on our existing MEICA framework, we have undertaken a comprehensive health and safety review of all its site-level safe systems of work, involving broad consultations and input from site operatives and subject matter experts.

A detailed risk assessment of all identified activities has been completed, which was used to identify and inform high-risk (both from a health and safety perspective and from a business-critical level) activities, from which a suite of MEICA-specific Safe Systems of Work has been prepared, in line with the evolution of the framework and following feedback for continuous improvement.

This initiative allows accurate information to be immediately available to our workforce and supply chain to further enhance our approach to health & safety and the quality of our delivery going forward.

" It is great to see a building that not only shows an absolute commitment to creating a superb space for people to work, take exercise, have fun and relax in, but also one that takes account of the environment and broader aspects of sustainability. An excellent example to others of what can be achieved through the use of BREEAM with a well-informed client and design team. "
Martin Townsend Director of BREEAM BRE

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