Kier Places is working alongside partner contractors to deliver L&Q’s Major Works investment programme (MWIP), a 15-year £3bn housing maintenance programme (2023–2038) supporting and updating its residential portfolio across London and the South East. Our focus is on improving residents’ homes and day-to-day living environments through essential upgrades, including kitchen and bathroom replacements, front entrance doors, electrical installations, windows, decarbonisation works and complex void refurbishments.
Contract
15 years
(2023 – 2038)
Number of homes improved
3,000+
(years 1-3)
Total installations and home improvements
3,400+
(years 1 -3) e.g. kitchens, bathrooms, wet rooms, windows, doors
Mark Newstead, Director of Major Programmes at L&QDelivering meaningful improvements to residents’ homes and the communities they live in, relies on trusted partners who share our commitment to quality, safety, resident satisfaction and social value. Kier has demonstrated these in abundance. Their collaborative approach, consistent delivery and strong focus on residents’ experience have made them a really valuable partner. Together, we’ve already improved thousands of homes while also creating wider benefits for the communities we serve. As we continue to invest in existing homes, relationships with Kier and our other Major Works partners will remain essential and we look forward to the coming years.
Driving value through collaboration
Kier Places works collaboratively with the partner contractors on this framework, each of which has a designated, geographical area. Kier proposed to the client the formation of a Contractors Core Group (CCG) to bring together contractors to share ideas and best practice. The CCG has provided tangible benefits including:
Aligning surveying for decarbonisation and other planned works to reduce timescales, eliminate multiple visits, and reduce costs
Joint training, providing a consistent customer experience in each geographical area
Working as a team to increase social value outcomes.
Project Delivery
Delivery is overseen through a structured Framework Execution Plan (FEP). The FEP defines a clear, consistent approach from enquiry to aftercare, aligning. This ensures coordinated national resourcing and provides L&Q with reliable, consistent insights on performance, including KPIs, social value, and benchmarking.
We use our Concept IT platform to integrate and manage programmes across multiple workstreams, enabling better coordination, reduced waste and improved cost efficiency. A master programme links all individual property plans, giving a clear, real-time view of progress.
Delivery is underpinned by a ‘one team’ approach, with all operatives undertaking bespoke inductions, including L&Q’s Passport to Work.
